Support

How do streaks work?

Complete a GPS-verified 5K each calendar day (your local time) and your streak grows by one. Miss a day and the Flame goes out — the streak returns to zero, though every trophy you earned stays earned.

My run did not count. Why?

RunHawk validates every run with GPS and speed analysis. Runs are invalidated when sustained speeds exceed what a human can run — usually a sign the phone was in a car or on a bike. If you believe a legitimate run was invalidated, email us with the date and we will look at it.

GPS seems inaccurate.

Make sure RunHawk has location permission set to "While Using" and Precise Location ON (iPhone Settings → Privacy → Location Services → Runhawk). Tall buildings and dense tree cover can degrade GPS temporarily.

How do I cancel my subscription?

Subscriptions are managed by Apple: Settings → your Apple ID → Subscriptions → RunHawk → Cancel. Deleting the app does not cancel the subscription.

How do I delete my account?

In the app: Profile → Delete Account. This permanently removes your account and data. You can also email us and we will do it for you.

Notifications are not arriving.

Check iPhone Settings → Notifications → Runhawk → Allow Notifications, then reopen the app once. Crew pushes only come from runners in your crew.